Technical Writer and Author

I devised and wrote the system for collating clinical trials data for big pharma (Glaxo and others). This is the basis for a New Drug Application (NDA) for every new product, submitted to regulatory authorities (such as the FDA and EMA) for approval. This is truly big data and can run into millions of pages for each drug. I also carried out the document type analysis, identified mandatory/optional requirements, etc., and structured the documentation in SGML.

I wrote the Technical Services Manual for Volkswagen Audi Group. This was a considerable piece of work documenting all maintenance and repair procedures for every model across the two brands. I prepared comprehensive illustrations to complement the procedural steps. I deployed the finished product both in print and digitally for use in a heads-up display available to mechanics as they worked.

I documented the Eureka satellite system launched and operated by the European Space Agency (ESA). This covered full ground control operations, including navigation, payload deployment, instrumentation and data-gathering, onboard experiments, communications, alerts and disaster recovery. Much of what I wrote was repurposed for ESA’s subsequent Galileo satellites.

I have written about AI in financial risk management for a number of banking clients. For example, fraud detection in card payments, and exposure to risk through corporate financing. Audience segmentation is always wide-ranging on FS projects (business, compliance, underwriters, etc.) which involves different document types and writing styles. As well as documenting at system level, including business functions and processes, I documented the AI engine and API.